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Frequently Asked Questions

 Do I have to be in the club by a certain time for entry?

No, you can enter at any time through the event, capacity pending. We recommend that you arrive before 8pm for DC Comedy Club events and 11pm for Exchange Miami Nightclub events.

 What are the hours of operation?

Exchange Miami is open Thursday through Monday from 11PM-close. Typically, closing time is around 5AM. Management reserves all rights to change opening and closing times depending on the night. Special events or long weekends may warrant the venue to stay open on nights that would have otherwise been closed. 

 What is the age limit?

All guests must be 21 years of age or older.

 What is the dress code?

Upscale fashionable attire; no hats, shorts, flip flops, sandals, athletic wear, or work boots. Management reserves the right to deny entry based on dress code etiquette.

 Is there a coat check?

No, we do not offer coat check.

 Am I allowed to bring in a bag?

Any oversized bags, backpacks, purses, or parcels are not allowed. Small purses are allowed (maximum 12"x12"x6"). All items are subject to search

 What is an acceptable form of identification?

A current, non-expired, valid photo ID is required of every patron visiting our nightclub and all guests must be 21 years of age or older. The following forms of ID are acceptable:

  • ACCEPTED

    • United States, Canada, England, Ireland, European Issued Driver’s License or DMV Identification Cards

    • Passports

    • Military ID Cards

  • PROHIBITED​

    • Any Issued ID stamped “Not for Identification”

    • Student ID Cards

    • Age Cards

    • Paper ID

    • International Drivers Documents/License unless listed as “Accepted” above

    • Passports that are missing pages, handwritten, expired, or issued under the age of 18

 Are you handicap/ada accessible?

Yes! Should you require any additional assistance while enjoying our venue please do not hesitate to ask one of our staff members onsite.

 Where is the closest self-parking and valet?

The closest self-parking is conveniently located in either parking garages on 16th Street (LAZ Parking, Lincoln Place, and Miami Beach - G4) or street parking offered directly on Washington Ave. The closest valet is on-site by the Exchange Miami venue entrance.

 What items are prohibited into the nightclub?

Food, liquids, illegal drugs, personal computers, balloons, flowers, toys, props, inflatables, weapons (includes firearms, pepper spray, pocket knives), and all sharp objects are prohibited. This is not an exhaustive list. Management reserves all rights to refuse entry.

 Am I allowed to smoke in the venue?

Yes, smoking is permitted.

 What type of music will be played?

We will offer a variety of musical genres from today’s most influential hiphop DJs to Top 40 artists. Please check the Events page for upcoming events.

 How do I find out about upcoming events?

All upcoming events are listed online in the Events page. You can follow us on social media and also sign up to receive our newsletter to be informed of events and pre-sale ticket launch dates.

 What forms of payment do you accept?

Cash, Visa, MasterCard, American Express (ID must match name on credit card)

 Once I'm inside, can I leave and re-enter the nightclub?

No, re-entry isn't allowed.

 What are the benefits of a VIP Table?

VIP tables are a bundled package with VIP entry, admission, seating, a model cocktail server, and bottle service with complimentary mixers such as sodas and juices. Your party will receive a designated VIP section with plush booth seating. This is the only way to obtain seating in the nightclub; all other ticket options are standing room only. Your model server will craft your cocktails table-side or you have the flexibility to create your desired beverage at a whim. We can accommodate multiple price points depending on table location and party size. Table pricing is a beverage credit to be used throughout the night.

 How do I reserve Table Service?

Please fill out a form on our website HERE or contact our Concierge for more details. Concierge can be reached daily from 10am-12am EST at 786-669-2227

 What are the additional costs of VIP Table Service or Bottle Service?

Prices are before sales tax and service charges. Gratuity will be at your discretion the evening of your reservation (16-20% is recommended)

 How do I pay for my table the night of the event?

Upon arrival, purchaser must show credit card and ID to match, if paying with credit card. Otherwise, if paying with cash, table minimum must be paid up front.

 What is the process of 'checking-in' at the nightclub for my table
 reservation?

Please proceed to the VIP Table Reservation area designated at the entrance. Early arrival is suggested; please arrive no later than 10pm, as reservations are not guaranteed until you arrive.

 What are the benefits of pre-purchasing tickets?

Eliminate the stress before the event is sold out! Once purchased, you’ll receive the best price and guaranteed entry before 10PM through a dedicated line.

 What are some important ticketing and entry information that I should
 know?

We guarantee that all tickets purchased directly from our site are authentic. All pre-purchased tickets are standing room only (unless otherwise noted). Management may refuse entry to any ticket holder for the following reasons: dress code violations, intoxication, unruliness, possession of illegal substances or carrying out illegal acts. This is not an exhaustive list. For seamless entry, please plan accordingly.

 How do I purchase tickets?

Limited pre-sale tickets are available on the nightclub website. Prices frequently increase closer to the event date.

 Do I need to print out my ticket?

The choice is yours! We can either accept a printed ticket or we scan the ticket directly from your smartphone.

 Where do I go the night of the event if I have purchased pre-sale tickets? 

There will be one general admission line upon your arrival at the venue's main entrance. Security personnel is there to help if you need clarification.

 Does purchasing tickets in advance allow me to skip the line?

No, if you purchased a general admission pre-sale ticket you would still need to make the line along with other general admission ticket holders. The only tickets that would allow you to skip the line would be express entry tickets, which are offered at a premium rate on our site. We recommend that you arrive before 10pm for Exchange Miami Nightclub events; doors open at 8pm.

 Can I transfer my pre-sale general admission tickets to another person?

Yes, you may. Please see the outlined steps of what you’ll need below:

  • A photocopy or clear picture message on your phone of the original purchaser’s valid photo ID (this name has to match the tickets)

  • The confirmation email or print out with the ticket barcode

  • Your valid photo ID

We do this to protect you in order to prevent unauthorized duplication of your valid ticket.

 What if my name is misspelled on my ticket?

Names cannot be changed on a ticket after they are purchased. Should you have a minor name misspelling, your entry can be permitted.

If the name is completely misspelled or incorrect, please contact our ticketing support at info@exchangemiamilounge.com for potential options.

 I accidentally purchased tickets for the wrong event. Is there anything I can
 do?

If your event is greater than 72 hours in advance you can contact our direct ticketing support at info@exchangemiamilounge.com for potential options but we cannot guarantee they will allow a change in your ticket.

 What happens if I lost my ticket or can't find it in my email?

No need to worry, we can simply locate your ticket purchase by name. Please contact our ticketing support at info@exchangemiamilounge.com, as they can assist in re-sending your lost ticket.

 The ticket price went up just before I was able to input my credit card
 information. Help?

Tickets are subject to increase in price or sell out at any time. Once price increases, we are unable to honor a lower price. We encourage you to buy your tickets far in advance as the demand increases closer to the date.

 What can I do when pre-sale tickets are sold out?

You still have options. We release a limited number of tickets at the door the day of the event. Early arrival is encouraged as ticket availability is not guaranteed.

 My favorite artist was set to perform and cancelled. What do I do?

This is an extremely rare and unforeseen circumstance. If you purchased your ticket on our website, you can reach out to our ticketing support at info@exchangemiamilounge.com with your ticket confirmation number for possible exchanges or refunds.

 What is the refund policy?

We focus on providing our guests with an unprecedented experience. As such, we cannot accommodate requests for refunds, cancellations, or date changes. The only exception we can make is when the event or artist has been cancelled due to circumstances out of our control.

 What is the guest list?

A guest list is an exclusive invite only offer for reduced admission during certain time restrictions. Entry is not guaranteed – it is subject to capacity. This is featured on select events only. We strongly encourage purchasing tickets in advance to guarantee the most seamless entry.

 If I am on the guest list, what time do I need to arrive by?

Doors open at 11PM. Please arrive as early to opening as possible and no later than 12:30AM. The guest list can close at any time. Management reserves all rights.

 I was approached on the strip by someone selling tickets and wanting cash
 payment. Is this legitimate?

We never ask guests for cash payment in other areas of the city unless you are paying for admission physically at the nightclub. If you are approached by personnel on the strip asking for payment in advance, they are not legitimate. Our team can provide ticket links to make your purchase over our secure website.

 I left/lost something (ie a phone, credit card, wallet, purse, jacket) at the
 venue. Help?

We do a thorough search of our venue upon closing. All items left behind are moved to the respective Office of the venue. Lost and found is turned over roughly 3 hours after our venue closes.​

 How do I book a private event?

Please inquire with us at 786-669-2227

 I was at your venue recently and noticed I was double charged. What can I
 do?

Typically this is just a credit card authorization, meaning we were ensuring funds were available at the time of your purchase. This charge will reflect as processing in your bank account until the funds are either cleared or credited back to your account. It commonly takes anywhere from 3-7 business days for the charge to clear. For further details regarding when the hold will be released, please contact your banking institution directly.

 I am looking for a copy of my receipt. How can I obtain it?

Please contact our Concierge. They can conveniently be reached daily from 10AM-12AM EST at 786-669-2227. Please expect a 24-72 hour turnaround once the request is submitted.

 

Important Ticketing and Entry Information

Exchange Miami guarantees that all tickets purchased directly from Exchange Miami including those sold on the Eventbrite platform are authentic. We do not guarantee the authenticity of tickets purchased from another source unless they are an approved ticketing vendor by Exchange Miami. Management reserves all rights to control entrance into the venue including pre-purchased ticket holders. Management may refuse entry to any ticket holder as they see fit, including but not limited to: dress code violations, intoxicated patrons, unruly patrons, and patrons with illegal substances or carrying out illegal acts. For seamless entry, please plan accordingly. All pre-purchased, general admission and guest list tickets are standing room only, unless otherwise noted. We focus on providing our guests with an unprecedented experience. As such, we cannot accommodate requests for refunds, cancellations, or date changes. The only exception we can make is when the event or artist has been cancelled due to circumstances out of our control.

Still Have Questions?

Please call 786-669-2227